Customer Service Program
Shaping Professionals
for the Dynamic World of Hospitality
Discover the Customer Service program: A dynamic blend of hospitality industry insights, communication skill enhancement, and practical training for career success in customer service.
“VIC transformed my life. Their Co-op program in vibrant Vancouver offered me incredible opportunities for work, study, and personal growth.”
About CSP program
Experience the Customer Service program: Master essential hospitality skills, develop advanced communication techniques, and gain practical insights for a thriving career in the fast-paced world of customer service.
Who We Are
Explore academic excellence at VIC, where quality education meets practical experience. Our dedicated faculty and modern facilities in vibrant Vancouver prepare students for successful careers in a dynamic learning environment.
Start Dates
06/01/25 – Food & Bev.
03/02/25 – Comm.
03/03/25 – Hotel Ind.
31/03/25 – Career Tools
28/04/25 – Tourism
26/05/25 – Lead. & Motiv.
23/06/25 – Interper. Skills
21/07/25 – Food & Bev.
18/08/25 – Comm.
15/09/25 – Hotel Ind.
14/10/25 – Career Tools
10/11/25 – Tourism
08/12/25 – Lead. & Motiv.
Join a diverse community of customer service students, honing industry-required skills, and gaining the confidence and knowledge necessary for success in hospitality. This program emphasizes essential customer service duties like problem-solving, effective communication, and creating meaningful connections with customers. It focuses on building the right attitude, making lasting first impressions, and understanding customers’ needs and wants.
Through interactive learning methods, including videos, lectures, guest presentations, and field trips, students are prepared for the dynamic world of customer service, equipping them with skills for a rapidly changing global landscape.
Campus
Google Map URL:
549 Howe St 8th Floor
Vancouver, BC V6C 2C2
Class Time
Monday – Friday
9 am – 1 pm
Evening Class:
5:30pm – 9:15pm (PDT)
Mon/Tue/Wed In-class & Thu/Fri Online
CALENDAR 2025
Brochure
Requirements for Program Admission
Applicants must provide the following:
1-Proof of valid medical insurance.
2-Proof of proficiency in the language of instruction (English):
(A) Evidence that three years of full-time secondary (Grades 8–12) or post-secondary education were completed in English in a country where English is one of the principal languages. Language courses cannot be included in this calculation.
(B) Evidence of achievement in ONE of the following recognized standardized language tests/assessments:
IELTS© (Academic): 5.5
TOEFL IBT©: 59
CLB PT©: L6, S6, R5, W5
CELPIP©: L6, S6, R5, W5
CAEL©: 40
Duolingo©: 95*
(L=Listening, S=Speaking, R=Reading, W=Writing)
(C) Evidence of graduation from a language program with an established pathway/articulation agreement that allows direct entry (no further testing required) into a diploma or degree program at a public institution in Canada OR successful completion of four weeks of SSLC’s English for Post-Secondary Education (EPE) pathway certificate program.*
(Pending regulatory approval)
(D) Evidence of meeting a language standard defined and accepted by a third-party regulator or program funder.
3-Prior Education:
(A) A secondary school diploma (Grade 12),
(B) Mature student status**,
(C) Completion of an undergraduate degree, OR
(D) Be 18 years or older on the program start date.
Mature student status may be granted to applicants over 19 years old who have not completed secondary school or its equivalent. Applicants will be considered for admission based on the skills and experience they have acquired since leaving school.
Applicants must provide:
The most recent transcripts or proof of academic accomplishments,
A resume or summary of professional accomplishments, and
Two letters of recommendation from both current and previous employers.
The applicant may also be interviewed by the Admissions or Academic Office to further assess their suitability for admission to the program of study.
Note: If an applicant fails to meet the minimum requirements, these requirements cannot be waived by either the institution or the applicant.
From Foundation to Fluency:
Discover VIC’s Comprehensive CSP Program in Vancouver
C1
Course 1: Interpersonal Skills Development
Focuses on core communication concepts. Students with customer service experience share their stories, experience and insights, while the class as a whole considers what is fundamental to effective communication and whether this concept matches their own ideas and ambitions. Oral practice sessions and consistent classroom interaction bring the topic to life. The course is primarily geared to students with little or no experience in the canadian customer service field or those who wish to practice and improve their communication skills for success in the workplace.
C2
Course 2 – Food And Beverage
The key to effective customer service in the restaurant and bar industry hinges on the ability to communicate clearly and professionally in a positive and friendly manner. Real communication goes hand in hand with cultural awareness: without the latter, the former will simply not happen. This course combines the required knowledge in the food and beverage industry with the command of language required, giving students an exhilarating sense of empowerment. In this course, students will learn some concepts of liquor services (relevant to the Serving It Right course required by most restaurants, hotels and bar employers in Canada). Customers can be demanding; you need to be able to keep your cool and offer professional service even in difficult situations. You’ll learn and practice language that will help you with this and through practice, you’ll gain the confidence you need to be a customer service professional. In addition, there will be lots of opportunities to discuss the wonderful world of food and beverages.
C3
Course 3: Communications
The course focuses on those areas of communication most relevant to students of customer service. Knowing how to effectively communicate within a country’s or a company’s culture is one of the keys to success in the customer service industry. The focussed and specialized curriculum is designed to enhance students’ writing, listening, and speaking skills in all areas of the job process; from getting started to communicating on the job to working relationships.
C4
Course 4: The Hotel Industry
Focuses on the knowledge, and skills relevant to working in the Canadian hotel industry, with an emphasis on the understanding reservation and check-in systems, concierge functions as well as advice on handling a wide range of customer inquiries. Students will learn about the challenges, systems and key industry terms through interactive classroom lectures and activities.
C5
Course 5: Career Tools
Whether a student is currently employed in the customer service industry in Canada, looking for work, or interested in upgrading their job, this course provides a variety of skill development and practical advice in job and career pursuits. In this course, students create a formal resume and cover letter, and practice a formal and graded interview, complete with feedback, coaching, and advice for success.
C6
Course 6: Tourism
Learning what one needs to know and practicing the skills required to succeed in an entry-level customer service position within the tourism industry is the focus of this course. This course gives students the language, information and skills to get started by listening to tourism industry personnel talk about their work, learning key interpersonal skills for customer relations, as well as working on tourism projects and doing internet research. This course also incorporates a field trip to the Vancouver Tourist office and a variety of tourist sites, with Vancouver itself serving as part of students’ classroom research.
C7
Course 7: Leaders and Motivation
Leadership can be defined as the ability to inspire the support and confidence of people in order to accomplish common goals. This course not only extends the principles and practices of customer service but also provides direction for those who want to pursue further career challenges and take on more supervisory roles. Case studies, surveys, self-assessment quizzes, and skill-building exercises will lead the students along the path to career growth. A very interactive and personal self-examination course.
Our schools are accredited and affiliated with all levels of government and industries.
Vancouver International College is the sister school of Sprott Shaw Language College.
A Division of Global Education Communities Corp.
DLI # O19283898312
BRITISH COLUMBIA
Vancouver
Address
Vancouver, BC V6C 2C2
Phone
(604) 893-8423
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